- FOR IN-STORE DISCOUNTED PRICING AND ORDERS CALL (440) 845-6363
Shipping & Handling Policy
Please be advised that we cannot ship any merchandise to PO Box addresses. Our free shipping applies to the continental U.S.A.
Shipping fees will be applied to Canada, Hawaii, and Alaska.
Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.
In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.
Shipping Lead Times
All-Lite Electric strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at Phone: (440) 845-6363 to inquire about expedited shipping services. All-Lite Electric is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
Privacy Policy
Your privacy is important to All-Lite Electric. This privacy statement provides information about the personal information that All-Lite Electric's online catalog and commerce system collects, and the ways in which All-Lite Electric uses that personal information.
Personal information collection
All-Lite Electric may collect and use the following kinds of personal information:
- information about your use of this website
- information that you provide using for the purpose of registering with the website
- information about transactions carried out over this website
- information that you provide for the purpose of subscribing to the website services and any other information that you send to All-Lite Electric.
All-Lite Electric may use your personal information to:
- administer this website
- personalize the website for you
- enable your access to and use of the website services
- send to you products that you purchase
- supply to you services that you purchase
- send you statements and invoices
- collect payments from you
- send you marketing communications
Securing your data
All-Lite Electric will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. All-Lite Electric will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Cross-border data transfers
Information that All-Lite Electric collects may be stored and processed in and transferred between any of the countries in which All-Lite Electric operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.
Updating this statement
All-Lite Electric may update this privacy policy by posting a new version on this website.You should check this page occasionally to ensure you are familiar with any changes.
Other websites
This website contains links to other websites. All-Lite Electric is not responsible for the privacy policies or practices of any third party.
Contact All-Lite Electric
If you have any questions about this privacy policy or All-Lite Electric's treatment of your personal information, please write to:
All-Lite Electric
6797 West 130th
Cleveland, OH 44130
Phone: Phone: (440) 845-6363
Return Policy
Your Satisfaction is our Number One Goal. At All-Lite Electric, we want you to be 100% satisfied with your purchase, and exactly what you want. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us.
In Store Purchase Return Policy
- Merchandise is returnable within 7 days with receipt for exchange or store credit only. Store credit does not have expiration date.
- Items must be returned in the original packaging and uncut wires.
- Light bulbs cannot be returned or exchanged.
- Special orders are subject to a 35% restocking fee.
Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
Terms & Conditions
While every effort is made to ensure that the content of this website is accurate, the website is provided "as is" and All-Lite Electric makes no representations or warranties in relation to the accuracy or completeness of the information found on it.
In no event will All-Lite Electric be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.
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